We are very proud of our distributor network and the wonderful people who work with our partners. That’s why we interviewed our employees and will be sharing these interviews so you can get to know them better.
The first to introduce himself is Mr. Xabier Iriondo, CEO of Serkide in Spain.
Please tell us a little about your company.
Serkide was founded 18 years ago to provide high-quality technical service to end users, distributors, and machine tool manufacturers. For us as a company, as well as for our suppliers and customers, having a competent technical team is essential. In 2018, we had a team of 16 technicians and decided to also open a sales division to sell machine tool accessories, where we currently have three sales representatives.
At the beginning of this year we opened our own technical office to provide better technical solutions and comprehensive solutions to our customers, bringing added value compared to our competitors.
Who are your typical customers?
We have three main customer segments: manufacturers, distributors, and end users. We work with the leading machine tool distributors in Spain and Portugal.
How long have you been Atling distributors?
This year we will celebrate 7 years as distributors, but we have been technical service partners for 18 years.
In your opinion, what are the main benefits of Atling?
It’s a technically excellent product, and the company offers high-quality technical support to both distributors and customers. We work very closely together, which allows for quick response times and agile solutions when needed.
In your opinion, what is most important when choosing a rear window?
Regardless of price and delivery time, we consider the technical capacity to meet the customer’s needs crucial. Product reliability is also very important.
Furthermore, I would like to add that, as Atling distributors, we are very pleased with the quality and reliability of the product, as well as the support we receive. We work daily to continue selling and improving our market share.